When will I receive my order? 

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At the moment, our larger items, such as wallets, passport wallets etc. are on 2 weeks processing times. Smaller items, such as luggage tags, keyring etc. are on 3-5 days. 

For bespoke orders processing times vary depending on what item you are wanting and if a pattern will need making first. 

If I have a large number of orders, processing may be delayed by a few days. I work alone on your handmade items so please forgive me! 

If there is a significant delay in processing your order I will contact you to explain. 

​Please allow additional days for delivery, exact times depend on the level of postage you have chosen. 

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Where will it be shipped too? 

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I can only ship to the address that you provide, if an incorrect address is inputted and you realise before posting, I will cancel the order so you can re-order using the correct address. If you realise the incorrect address after postage, then unfortunately we have to wait for your item to be returned to myself, where I can then send it to the correct address at an additional postage cost to yourself, the amount of time it takes to be returned can be a few months, so please make sure I have the correct postal address. 

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Where in the world can you ship too? 

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My website is for UK only at this time, apologies. 

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How much does your postage cost? 

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Exact postage cost will be shown on checkout but for a guide price:

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First Class - £4.50 - 1-2 Business Days

Standard - £3.90 - 3-5 Business Days

Next Day - £6.50 - Before 1pm on the day after processing times

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Delivery delays can occasionally occur, especially around holiday times, so please order in enough time to allocate for delays. There isn't much I can do about postal delays, however, I will do my best to help. All our items are sent using Royal Mail who set there lost postage days, and these are what I also have to work too, for First Class I have to wait 20 business days before I can report as lost post. Please bare this information in mind if you happen to have a lost parcel. Please do inform me after the times shown above if your item hasn't arrived and I can speak to them to find out where it is. 

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Will I be told once my item has been posted? 

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Of course you will, a shipping confirmation email will be sent once I have taken your item to the Post Office. If you have upgraded to Next Day a tracking code will be included in the email. 

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What do I do if my package arrives damaged? 

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In the unfortunate case that your item is delivered damaged, please take photos of the packaging damage, as well as the item damage and email betsyjonesleather@gmail.com where I will assist you further. If no photos are sent of the damage, then I will be unable to help with your complaint.  

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Do you have a returns policy? 

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I do have a returns policy, please take a look at my Returns page for detailed information about options for returning your order. 

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